Returns Policy
- General Policy:
We strive to ensure customer satisfaction with every purchase made at our store.
– If you are not completely satisfied with your purchase, please contact us with details and we will discuss the option to return.
- Eligibility:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when purchased.
- Timeframe:
You have [10] days from the date of purchase to initiate a return.
– After [10] days, unfortunately, we cannot offer a refund or exchange.
- Proof of Purchase:
To process a return, you must provide a valid proof of purchase, such as a receipt or order confirmation.
- Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, the refund will be processed to the original method of payment within [7] business days.
- Exchanges:
We do not offer exchanges
- Return Shipping:
The cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).
– We recommend using a trackable shipping service to ensure the safe return of the item.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately.
– We may require photographic evidence or the return of the item for inspection before processing a refund or exchange.
- Store Credit:
In some cases, we may offer store credit as an alternative to a refund.
– Store credit can be used towards future purchases at our store and is subject to its own terms and conditions.
Please note that this is a general returns policy and may need to be adapted to fit your specific business requirements. It is recommended to consult with legal professionals or experts in your jurisdiction to ensure compliance with local laws and regulations.